Shipping policy

Thank you for choosing Velora Gorgeous. We are dedicated to delivering our premium, natural goat milk skincare products to you safely and efficiently. All UK orders are dispatched directly from our local fulfillment facility in the United Kingdom. --- ### Shipping Rates & Delivery Timelines We offer reliable, tracked shipping options to ensure your order arrives in perfect condition. * **Standard Tracked Delivery (2 to 4 Business Days):** £3.99 (FREE on orders over £40) * **Express Next-Day Delivery (Next Business Day):** £5.99 (Order must be placed before 1:00 PM GMT, Monday to Thursday) *Please Note: Delivery times are estimates and start from the day of dispatch. Orders are not dispatched or delivered on UK Bank Holidays or weekends.* --- ### Order Processing & Dispatch Confirmation * **Processing Time:** Orders are typically processed and prepared for dispatch within 24 to 48 hours (excluding weekends and public holidays). * **Tracking Your Order:** As soon as your order leaves our warehouse, we will send you a Shipping Confirmation email containing your unique tracking link. You will be able to track your package's journey from our facility straight to your doorstep. ### International Shipping While we primarily serve our UK community, Velora Gorgeous ships worldwide through our international courier networks. Shipping rates, custom duties (where applicable), and estimated delivery windows for regions outside the UK will be calculated dynamically at checkout based on your delivery address. ### Delivery Addresses & Undeliverable Packages Please ensure your shipping address is entered completely and accurately at checkout. We cannot be held responsible for orders delivered to an incorrect address provided by the customer. If a package is returned to our warehouse due to an incomplete or incorrect address, a redelivery fee may apply. ### Contact Our Shipping Team If you have any questions regarding your delivery or require assistance with your tracking, please contact our dedicated support team at customercare@pharmafocuss.com.