Shipping policy

Velora is a trading name of Pharmafocuss Limited

This policy applies to orders placed directly through veloragorgeous.com.

We offer free standard delivery within the United Kingdom. Charges for international delivery are calculated and displayed at checkout before payment.

1. Order processing

Orders are normally prepared for dispatch within 1–2 working days, excluding weekends and UK public holidays.

Processing may take longer during promotions, product launches or unusually busy periods.

Once your order has been dispatched, we will send a confirmation email. Where tracking is available, the email will include a tracking link or reference number.

2. Free UK delivery

Delivery charge: Free
Estimated delivery time: 2–4 working days after dispatch

Free standard delivery applies to the UK addresses we serve in England, Scotland, Wales and Northern Ireland.

Delivery to remote areas, including the Scottish Highlands and Islands, may take longer. Available delivery options will be confirmed at checkout.

The Channel Islands and Isle of Man are treated as international destinations for delivery purposes.

3. International delivery

We deliver internationally only to countries available for selection at checkout.

International delivery charges and estimated delivery times are calculated according to the destination and displayed before payment.

Unless checkout expressly confirms that import duties and taxes are included, the recipient is responsible for any:

Import duties;
Customs charges;
Local taxes; and
Carrier administration fees.

Customs clearance may delay delivery. Customers are responsible for checking whether the products can lawfully be imported into and used in the destination country.

If an international parcel is refused, remains unclaimed or is returned because import charges were not paid, we may deduct reasonable costs incurred by us from any refund, to the extent permitted by law. This does not affect your statutory rights.

4. Delivery times and delays

Delivery times are estimates unless we expressly agree to a guaranteed delivery date.

We will deliver within the timeframe stated at checkout or, where no timeframe has been agreed, within 30 days as required by applicable UK law.

Occasional delays may occur because of weather, transport disruption, customs processing, carrier capacity or circumstances outside our reasonable control.

If your order is significantly delayed, please contact customercare@pharmafocuss.com.

5. Delivery addresses

Please provide a complete and accurate delivery address, including the postcode, building number and any necessary access information.

Contact us immediately if you notice an error. We cannot guarantee that an address can be changed once the order has entered fulfilment.

If a parcel is returned because the address provided was incomplete or incorrect, or because it was not collected, we may charge reasonable redelivery or return costs. We will not charge these costs where the delivery failure was caused by us or the carrier.

6. Tracking, safe places and delivery responsibility

Tracking information is provided by the carrier and may not update immediately.

If you instruct the carrier to leave your parcel in a safe place, with a neighbour or at a collection point, the parcel may be treated as delivered when it is left in accordance with your instructions.

Risk in the goods passes to you when they are delivered to you or to a person identified by you to receive them. Your statutory rights remain unaffected.

7. Lost or damaged parcels

If the estimated delivery period has passed, tracking has not updated for an unusual length of time or your parcel arrives damaged, contact customercare@pharmafocuss.com with your order number.

Please retain the product, delivery packaging and shipping label while we investigate.

We may investigate the matter with the carrier, but this will not limit your consumer rights where goods are not delivered within the agreed period or arrive damaged.

8. Pre-orders and split deliveries

Estimated dispatch dates for pre-order products will be displayed on the product page or order confirmation.

Where an order contains multiple products, we may send them in separate parcels. You will not be charged additional delivery fees when we decide to split a UK order.

For information about cancellations, returns and refunds, please refer to our Returns, & Refunds Policy.